Privacy Policy

This policy explains what we collect when you use RapidMart, why we collect it, and what control you have over it. It applies to our apps, our website and the support channels we run.

Information you give us

You hand over some information directly, mostly so an order can reach you:

Account details — your name, phone number and email address.
Delivery addresses, including any pin you drop on the map.
Order contents, notes to the store and instructions for the rider.
Payment details, which are captured by our payment processor; we store only the last four digits and the card type.
Anything you send us in a support conversation, a review, or a message through the contact form.

Information we collect automatically

Using the service generates data on its own:

Device information — model, operating system version and app version.
Approximate or precise location while the app is open, so we can show stores that deliver to you and track a live order.
Usage data such as pages viewed, searches run and features used.
Log and diagnostic data, including IP address and crash reports.

Why we use it

We use your information to run the service, and for nothing incompatible with that purpose:

To place, fulfil and deliver your orders, and to let you track them.
To take payment, issue refunds and maintain your wallet balance.
To give a store and a rider the details they need to complete your order — never more than that.
To answer support requests and investigate problems with an order.
To detect fraud, abuse and misuse of the platform.
To improve the service, measure what works, and fix what does not.
To send you service messages. Marketing messages only go out if you opt in, and every one of them carries an unsubscribe link.

Who we share it with

We do not sell your personal information. We share it only where it is needed to deliver the service:

Sellers, so they can prepare your order — they see your first name, order contents and, where relevant, delivery notes.
Riders, who see the delivery address and a masked contact number for the duration of the trip.
Payment processors, which handle card data under their own privacy terms.
Infrastructure and analytics providers acting as our processors, under contract and only on our instructions.
Authorities, where the law requires it or where we need to establish or defend a legal claim.

How long we keep it

Account data is kept while your account is open. Order and payment records are kept for as long as tax and accounting law requires, typically several years, because we cannot delete a transaction we are obliged to be able to produce.

Location traces attached to a completed delivery are kept for a limited period for dispute resolution, then removed.

Your rights

Depending on where you live you can ask us to:

Give you a copy of the personal data we hold about you.
Correct anything inaccurate.
Delete your account and the data we are not legally required to retain.
Restrict or object to certain processing, including profiling.
Export your data in a portable format.
Withdraw consent you previously gave, without affecting what we did before you withdrew it.

To exercise any of these, write to RapidMart. We will respond within the period the applicable law allows, and we will not charge you for a reasonable request.

Security

We encrypt data in transit, restrict internal access to staff who need it, and keep credentials out of application logs. No system is perfectly secure, so if a breach affects you we will tell you and the relevant regulator as required by law.

Children

RapidMart is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has given us personal information, contact RapidMart and we will remove it.

Changes to this policy

We will post any update on this page and change the date at the top. Where a change materially affects your rights we will tell you in the app or by email before it takes effect.

Contact us

Questions about this policy, or about the data we hold on you, go to RapidMart.