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Your account

Delete your RapidMart account

You can delete your account at any time, from the app or with this page. It applies to customer, store and rider accounts.

Fastest: delete it in the app

  1. Open the RapidMart app and sign in.
  2. Go to Profile (stores and riders: Settings or Account).
  3. Tap "Delete account", read what will be deleted and confirm.
  4. Confirm it is you with a code or your Google / Apple sign-in.

You have 14 days to change your mind

Your account is deleted 14 days after you confirm. Sign in during that time and you can cancel the deletion.

Orders or deliveries in progress, unpaid payouts and cash still held by riders have to be finished first. The app tells you exactly what is left.

What we delete

  • Your name, phone number, email address and profile photo.
  • Saved addresses, family members, prescriptions and uploaded documents.
  • Your wallet balance and any unused credit.
  • Your sign-in on every device and your notifications.

What we keep, and why

  • Order, payment and invoice records, without your name or contact details, for as long as tax and accounting law requires.
  • Reviews you wrote, shown as written by a deleted user.

Can’t use the app?

Send us the email address or phone number on your account. If it matches a verified email we send you a link to confirm; otherwise our team contacts you to confirm it is really you before anything is deleted.

For a phone number include the country code, for example +92 300 1234567.