How can we help?

Open the order in the app to see its status and, once a rider is on the way, their live location.

You can cancel from the order screen until the store accepts it. After that, contact support from the order.

Refunds go back to your in-app wallet as soon as they are approved, ready for your next order.

Tap the address at the top of the home screen to pick a saved address or add a new one.

Yes, where the store and your area allow cash on delivery. You’ll see it as a payment option at checkout.

After delivery, open the order and rate the store and the rider. Reviews help everyone.

Download the seller app, verify your phone, add your business details and upload your documents. We review and switch you on.

Your business licence, tax ID, an identity document and a quick selfie check.

Each delivered order adds its total minus commission to your balance. Payouts are paid to your bank account on schedule and itemised in the app.

Edit products from the seller app at any time — or use Snap to List to create a listing from a photo.

Use the pause switch in the seller app, or set opening hours so orders only arrive while you’re open.

Download the rider app, sign in with your phone, add your details, vehicle and documents, then wait for approval.

Once approved, flip the online switch in the rider app to start receiving delivery jobs in your zone.

Each delivery pays a base amount plus a distance rate. The app shows the payout for every job.

Settle it with us as instructed in the app. The app shows how much cash you’re holding.

Report it from the delivery screen in the app and our team will follow up.